On Hold Messages / IVR

Why Use on Hold Messaging

Companies spend an enormous amount of resources to advertise their products and services to draw in potential customers, yet they often overlook a prime opportunity to reach out to a pre-defined target audience: callers on hold. Transfer and hold time is inevitable in the corporate world, and companies should not waste the opportunity to spread key messages to an audience of potential customers who already have their ears glued to the receiver.

On Hold Messaging systems serve several functions:

  • They create an impression of quality standards of service and build up the organization’s professional image. 
     
  • They replace frustrating empty silences or radio music as the call is being transferred, and in turn help keep the caller on the line.
     
  • They provide a cost-effective opportunity to develop brand awareness among existing clientele by presenting company information and answers to frequently asked questions
     
  • They can initiate new sales opportunities or increase existing orders by advertising key marketing messages and by educating callers on new promotions.

 

Corporate Voice Services

BKP Music provides a full range of audio solutions for corporate telecommunication needs in the region. Our experienced team of copywriters, voice artists, and sound technicians work together to script, record, and combine audio tracks in order to craft messages that will serve your business requirements while staying true to your unique corporate identity.

BKP maintains access to the largest bank of voice talent in the Middle East as well as state-of-the-art sound studios, making it a regional leader in providing turnkey solutions for On Hold Messaging, IVR and RVA systems. Our wealth of experience and knowledge of local tastes and culture helps us produce relevant and compelling messages that truly resonate with listeners.

Why Use IVR

Interactive Voice Response systems take audio telecommunication services to the next level by acting as the first point of contact for incoming callers. They enable companies with a high call volume to greet callers, identify account information, and direct callers to an appropriate individual in an efficient manner. They can also provide automated responses to frequently asked questions, significantly reducing receptionist or call center staffing requirements.

IVR systems can be extremely beneficial in reducing call times when done right, however when done wrong, they can also put callers off. It is essential for IVR systems to offer an easy-to-use interface while anticipating the needs of callers. BKP’s tailor-made IVR solutions cater to the specific needs of your clients by scripting a system that puts customer satisfaction first.

Why Use RVAs

Recorded Voice Announcements (RVAs) ensure that your caller is never left hanging on to the never-ending ringing of an unanswered phone call. RVAs are both a courteous and functional way to deal with callers after business hours or to greet them before their call can be attended to. RVAs are flexible and serve a number of functions, like providing information on regular working hours, making special announcements, and directing callers to a voice mailbox.

 

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On hold Messages IVR
Create professional on hold messages and never miss an opportunity to reach out to potential customers. Many businesses forget the power of on hold messages as an effective marketing tool for brand recognition. Their on hold messages are either amateur or non-existent.

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However, if you partner with a company like BKP you can make on hold messages that promote your company’s services and build brand and service awareness with a pre-screened demographic of already interested customers. Good on hold messages are more powerful than you realize. The best company to help you create the right on hold messages is BKP, a Dubai based audio company.

BKP is a recording studio with access to audio production and audio post production technology that can help you to create the best on hold messages out there. BKP does extensive work with other voiceovers technology such as IVR, dubbing, radio production, and radio commercials. All of these skills can be harnessed to make your on hold messages. They also have state of art music production studios in which you can record original music or lay in Arabic music tracks to enhance your on hold messages.

While you should use BKP for professional on hold messages you can also use them for other corporate services. They have video production and video post production facilities that could be used to create a promotional video. They also have many music related services such as music publishing, music licensing, and music composition. If you want to use music in your on hold messages you can rest easy knowing that they will take care of all the legal details. You can also create your on hold messages in many languages harnessing vocal talent from all over the world. BKP has the largest bank of vocal talent in the Middle East and any one of these artists can do your on hold messages.

Consult with BKP today to learn more about how on hold messages can help your business. On hold messages are inexpensive but because they target customers who are already interested in your business on hold messages can be a great way to communicate effectively with your customers and make the sale.